Shipping policy
Shipping Policy
Where we ship
We ship from Massachusetts to the United States and internationally. Available carriers and rates are calculated at checkout based on your address and the items in your cart.
- United States: USPS, UPS or DHL Express
- United Kingdom and Ireland: USPS International
- All other countries: DHL Express
Processing time
Orders are processed and shipped within 1–3 business days (Monday–Friday, excluding U.S. holidays) after payment is confirmed. Orders placed after 2 PM ET, or on weekends or holidays, begin processing the next business day. Delivery times quoted by carriers are estimates and are not guaranteed.
Software orders
Software-only purchases are delivered digitally and set up through our remote support. After your order, we will contact you by email to schedule setup. No physical item is shipped.
Tracking
You will receive a tracking number by email once your order ships. Please allow up to 24 hours for tracking to update.
Address accuracy
You are responsible for entering a complete and correct shipping address. We cannot change the address after an order has shipped. Packages returned to us because of an incorrect or incomplete address, or because they were refused or unclaimed, will be reshipped only after you pay the new shipping cost. Original shipping charges are non-refundable.
Lost, stolen or delayed packages
Once the carrier confirms delivery, the package is your responsibility, and we are not liable for lost or stolen packages after delivery. For packages that show no tracking movement for 10 business days (U.S.) or 20 business days (international), contact us and we will open a claim with the carrier. Replacements are issued only after the carrier's claim is resolved. We are not responsible for carrier delays, weather or other events outside our control.
Damaged in transit
If your package arrives damaged, email photos of the box and the item to info@bmwpasoft.com within 48 hours of delivery. Keep all packaging until the claim is resolved.
International orders: customs, duties and taxes
International buyers are responsible for all customs duties, import taxes, VAT and brokerage fees charged by their country. These are not included in our prices or shipping charges and are not refundable. We are required to declare the full value of each shipment and cannot mark packages as gifts or understate their value. Packages refused because of customs charges will not be refunded.
Questions
Contact info@bmwpasoft.com with your order number.