Refund policy
All sales are final
Our products are diagnostic tools and licensed software that cannot be resold once opened, used or activated. All sales are final. We do not offer refunds, returns or exchanges for change of mind, ordering the wrong item, or vehicle incompatibility.
Check compatibility before you order
Confirm your chassis is listed on the product page (E46, E39, E38, E83, E53, E52, E85 plus E36 and E34 for the PASOFT kit and software), that you have a Windows 7–11 computer, and whether your car needs the 20-pin OBD1 adapter. The PASOFT software is not compatible with K+DCAN cables. If you are unsure, email info@bmwpasoft.com before purchasing.
Software
Software and software licenses are non-refundable once delivered or installed. Remote setup support is included; setup issues are resolved through support, not refunds.
Defective hardware
The only exception is hardware that arrives defective or damaged. To qualify:
- Email info@bmwpasoft.com within 7 days of delivery with your order number, photos or video of the issue, and a description of the problem.
- Complete a remote support session first so we can confirm the fault is with the hardware and not the setup, computer or vehicle.
- Approved items must be returned in original packaging with all cables and accessories. Returns without an approved return authorization will not be accepted.
Confirmed defective items will be replaced with the same item. If a replacement is unavailable, we will refund the item price only. Original shipping charges are non-refundable.
Not covered
- Damage from misuse, modification, incorrect coding or programming, or use on unsupported vehicles
- Issues reported after the 7-day window
- Lost or stolen packages after the carrier confirms delivery
Disputes
Please contact us before opening a dispute with your bank or card issuer; most issues are resolved quickly through support.
This policy does not limit any rights you may have under applicable consumer protection law.